Made in the USA

0
FREQUENTLY ASKED QUESTIONS
 

cinda b Products

What fabrics are used to make cinda b bags and accessories?

cinda b handbags, totes and accessories are made with the latest poly/nylon fabrics making them water-resistant, durable and lightweight – perfect (yes, perfect!) for active lifestyles – yet classic and chic as well. All of our bags are 100% machine washable. No shrinking. No fading.

cinda b Product Care

Is my cinda b water- AND stain-resistant?

Yes! We are very proud to tell you that all cinda b fabrics are water-resistant and stain-resistant, making them practical and functional without sacrificing fashion. That’s a WIN-WIN!

Can I wash my cinda b?

Yes! All cinda b bags are machine washable. Simply machine wash warm, tumble dry and remove promptly. (Note: to protect your cinda b's fabulous color, do not use chlorine bleach.) Be sure to remove your hard-bottom insert (available on select styles) prior to washing.

cinda b Product Feedback

I have a great idea for a new style that I’d love to share with cinda b. How do I submit my idea?

Share your fabulous ideas at ideas@cindab.com. We appreciate your feedback!

Ordering

How do I order a cinda b bag or accessory?

It's easy to order from cinda b online! Simply choose the style of product(s) you would like to buy from the pull down menus, choose your pattern(s) and proceed to checkout. We accept Visa, MasterCard and American Express. And we make every attempt to ship all products to you within just a few days of your order. Personal, helpful and dedicated service will make you feel as happy as carrying your new cinda b!

 

What methods of payment do you accept?

 

We accept Visa, MasterCard and American Express. Payment for purchased products will be charged to your credit card when the order is submitted. See our Standard Retail Terms and Conditions of sale.

Is it safe and secure to use my credit card on cindab.com?

Absolutely! When you proceed to checkout, you will be directed to the securest part of our website. Here, all of your information is protected and encrypted for your peace of mind!

What is your privacy policy?

We at cinda b are committed to protecting your personal information. We assure our customers that your personal information will be used only by us for you and your interest or orders with cinda b, and with no one else and for no other purpose. See our Privacy Policy.

How can I send someone a gift?

Sending a gift is easy! At checkout, simply change the ship-to address to the lucky recipient. If you choose to add a handwritten gift message on a cinda b note card to complete your package, select that option prior to checkout. You will have the option to enter your personal message before you complete the checkout process.

Is gift packaging available?

What lucky gal doesn’t love a gift from cinda b? Although we do not currently offer full gift packaging, we are happy to include a personalized gift message on a stylish cinda b note card to send with your gift! During the checkout process, you will have the option to enter your gift message before finalizing your order.

Does cindab.com take telephone orders?

Yes! Please give us a ring at 877.692.4632 from 8:30 AM to 5 PM EST. We’ll be happy to take your order or, if need be, assist you in deciding which of handbags and totes, travel bags, and accessories are perfect for you.

Do you charge sales tax on any item?

Sales tax will be added for deliveries to the following states: Indiana. The tax rate applied to your order will be the state and local rate for the address where your order is shipped. Shipments to any other state will not be charged sales tax.

Shipping

How soon will my cinda b ship after I place my order?

We begin processing your order immediately. Most cinda b shipments to individuals are shipped out within three to five business days. Shipping times will vary depending on your location and method of shipment chosen. When shipping times are provided, they are calculated from the time the order is packaged and leaves the distribution center to when it is estimated to reach you.

Can I ship to an address other than my own?

We begin processing your order immediately. Most cinda b shipments to individuals are shipped out within two to four business days. Shipping times will vary depending on your location and method of shipment chosen. When shipping times are provided, they are calculated from the time the order is packaged and leaves our distribution center to when it is estimated to reach you.

Can I ship to Military APO/FPO addresses?

Absolutely! We’d be more than happy to assist you! Simply order as you would and specify the APO/FPO in the ship-to address. These orders ship via the USPS and will typically arrive at the destination in about 7-10 business days.

Can I track my order?

Once you place your order and it is picked up by UPS, they will email you with a tracking number and a link to check on the progress of your shipment. However, should you have any questions, please call customer care at 877.692.4632 between 8:30 AM to 5 PM EST Monday through Friday.

What is your method of shipping and how much does it cost?

We ship via UPS Ground to all 50 states at standard shipping rates. Shipping and handling fees are added to your order at checkout. Expedited shipping is available. We cannot ship to P.O. Boxes. Items that are on backorder may be kept for a single shipment or shipped as soon as they become available. We DO NOT charge shipping and handling on backorders where an initial shipment has already been made. For further details, see our Standard Retail Terms and Conditions of sale.

Returns and Exchanges

Do cinda b's come with a warranty?

All cinda b products are guaranteed against manufactures defects. Please check your items upon receipt. It is our policy to stand behind our products, please see our Standard Retail Terms and Conditions of sale. If you experience a manufactures defect within the first 90 days of use, we will be happy to repair or replace your product.

However, our guarantee is not for the life of the product. As with most products, cinda b bags and accessories products are not indestructible (or filled with super powers). Therefore, our guarantee does not cover product damage that may result from normal wear and tear, airline mishandling, misuse or abuse of the product, extraordinary wear and tear or use, etc., and we reserve the right to deny the return or refund of any product. Complete the Return Authorization Form and we will be happy to take care of you.

Can I return or exchange a cinda b?

We are happy to accommodate returns and exchanges with the following stipulations: If your merchandise was purchased from a retailer, it must be returned to that retailer and is subject to the retailer's exchange and refund policies. If you made a purchase from cinda b by phone or online and wish to make a change, we can accept returns or exchanges of product in their original condition, NOT USED OR WASHED, with original tags, within 30 days. You may exchange the product for another item of equal value to the original purchase price or receive a refund of the full purchase price. Note: There is a process for returns. All returns or exchanges must be made using a Return Authorization Number. This can be easily obtained by completing a Return Authorization Form online or you can Contact Us. For more information, see our Standard Retail Terms and Conditions of sale.

I received a cinda b for a gift. Can I return or exchange it?

Sure you can! Follow the same instructions for a regular return (above). In addition, please have the packing slip available for purchasing information. We will do everything in our power to make the process painless and discreet!

General

How do I remove myself from the cinda b-mailing list?

If you decide that you do not want to receive correspondence or email from us, we will certainly miss you, but you can click on the link shown in the footer of every cinda b email and unsubscribe from our list.

Where can I find a retail store that carries cinda b near me?

We have specialty gift shops and boutiques across the country and there is bound to be one near you! Simply click on Find A Store to find the retail store closest to you.

How do I get additional help or contact cinda b?

If your questions are not fully answered here, simply Contact Us and we'll be happy to help.

How do I change "My Account" information?

It's easy, just go to www.cindab.com, click My Account and log in to change your personal information.

I am having problems with your website, what can I do?

We hope this is a short-lived issue; however, in the meantime, try refreshing your browser. If this does not help, we’d be happy to assist you via email at customercare@cindab.com or call 877.692.4632 between 8:30 AM and 5 PM EST Monday through Friday.