FAQsWhere are cinda b products manufactured?Each and every cinda b is made right here in the USA (by one of the most experienced quilted bag manufacturers in the country). What fabrics are used to make cinda b's?cinda b's are made with the latest poly/nylon fabrics making them water-resistant, durable and lightweight–perfect for active lifestyles–yet classy and chic as well. Can I machine wash my cinda b? Yes! All cinda b bags are machine washable. Simply machine wash warm, tumble dry and remove promptly. Is my cinda b water- and stain- resistant?Yes! cinda b fabrics are water-resistant and stain-resistant, making them practical and functional without sacrificing color and fashion. How do I Register at cinda b online?Click Here to register with cinda b. Once you register online:
How do I change "My Account" information?It’s easy, just click My Account to change your personal information. How do I remove myself from the cinda b•mail list?By signing up to receive cinda b•mail, you will receive emails and correspondence from time to time with sneak peaks at new styles and patterns from cinda b, as well as special offers and promotions just for you. If you decide that you do not want to receive correspondence or email from us, you can click on the link shown in the footer of every cinda b email and unsubscribe from our list. How do I order a cinda b from this cinda b website?It’s easy to order from cinda b online! Simply choose the style of product(s) you’d like to buy from the pull down menus on this site, choose your pattern(s) and proceed to checkout. We take Visa and MasterCard, and we make every attempt to ship all products to you within just a few days of your order. What is your privacy policy?We at cinda b are committed to protecting your personal information. We assure customers that your personal information will be used only by us for you and your interest or orders with cinda b, and with no one else and for no other purpose. Click Here to see our Privacy Policy. What methods of payment do you accept?We accept VISA and MasterCard credit cards. Payment for purchased products will be charged to your credit card when the products are shipped. Click Here for our Standard Retail Terms and Conditions of sale. How soon will my cinda b be shipped to me after I order?We begin processing your order immediately. Most cinda b shipments are shipped out within five business days. Shipping times will vary depending on your location and method of shipment chosen. When shipping times are provided, they are calculated from the time the order is packaged and leaves the distribution center to when it is estimated to reach you. Can I track my order?To check the status of your order, simply click on My Account. From here, you will be able to view your order history by date or order number. What is your method of shipping and how much does it cost?We ship via UPS to all 50 states at standard shipping rates. Shipping and handling fees are added to your order at checkout. Expedited shipping is available. We cannot ship to P.O. boxes. Orders may require multiple packages and items that are on “back order†will be shipped as soon as they become available. We DO NOT charge shipping and handling on backorders where an initial shipment has already been made. For further details, Click Here for Standard Retail Terms and Conditions of sale. Can I return or exchange a cinda b?If your merchandise was purchased from a retailer, it must be returned to that retailer and is subject to the retailer's exchange and refund policies. If you made a purchase from cinda b by phone or online and do not wish to keep an item, we can accept returns or exchanges of product in their original condition, NOT USED OR WASHED, with original tags, within 30 days. You may exchange the product for another item of equal value to the original purchase price or receive a refund of the full purchase price. Note: All returns or exchanges must be made using a Return Authorization Number which you can get by completing a Return Authorization Form online or you can Contact Us. For more information, Click Here for our Standard Retail Terms and Conditions of sale. What if my cinda b is damaged or is not what I ordered?No problem, just follow the return authorization process by completing a Return Authorization Form, and we’ll exchange it or allow you to return it for a full refund. Click Here for our Standard Retail Terms and Conditions of sale. Do cinda b's come with a warranty?All cinda b merchandise is guaranteed against defects. Although we pride ourselves on the kind of quality that is only available by our manufacturing all of our products right here in the USA, you are advised to check your items in receipt for accuracy as well as quality. It is cinda b's policy to stand behind our products, and we are confident our customers will enjoy the products they purchase. Click Here for our Standard Retail Terms and Conditions of sale. If I am a retailer, how can I carry cinda b bags, totes and accessories in my store?If you would like to carry cinda b products in your store, please Contact Us by phone. We’d love to talk with you about providing another outlet for cinda b bags, totes and accessories. Or Click Here to send your request online. Where can I find a retail store that carries cinda b near me?Simply click on our Store Locator to find the retail store closest to you. How do I get additional help or contact cinda b?If your questions are not fully answered here, simply Contact Us and we'll be happy to help. |
